Frequently Asked Questions

Yes, we deliver nationwide, including Karachi, Lahore, Islamabad, and smaller cities. Delivery typically takes 2–4 business days depending on your location.

Yes. You can pay in cash when your order arrives, or pay online at checkout, whichever you prefer.

Once your order ships, you’ll get a tracking link via SMS/WhatsApp. You can also use the Track Order page on our site.

Yes, delivery is free on all orders across Pakistan.

Yes. Every device we sell is 100% authentic, sourced through authorised channels, not grey market or refurbished units.

Each unit arrives sealed in original Philips packaging with a serial number you can verify. If you ever have doubts, reach out and we’ll walk you through it.

Yes, every Lumea device comes with a 2-year warranty covering manufacturing defects.

Physical damage, water damage, or misuse (e.g. using the wrong attachment or ignoring the skin tone guidance) isn’t covered. Normal wear on the lamp cartridge after its rated flash count also isn’t a defect.

Contact us via WhatsApp or the Support page with your order number and a description of the issue. We’ll guide you through the next steps.

It depends on how much area you want to cover and your budget. As a quick guide: BRI921/BRI923 (Advanced series) suit first-time users on a budget; BRI955 (9000 series) covers the full body with 3 attachments; BRI957/BRI958 include 4 dedicated attachments for the most complete routine. See our full comparison page for details.

Yes, all models include a face attachment, but always follow the included guide, avoid the area directly around the eyes.

Every two weeks for the first few months, then a monthly top-up once you see results slow down.

IPL works best on lighter skin with darker hair, because the light targets pigment in the hair. It’s less effective on very light (blonde/grey/red) hair or on very dark skin tones, where the contrast needed for the technology to work safely isn’t there. The device has a built-in sensor that reads your skin tone and sets a safe intensity, if your skin tone is outside the supported range, it won’t activate, as a safety measure.

We’d recommend checking with your doctor first, since this isn’t something we’re able to advise on.

Most people describe it as a warm snap rather than pain, comparable to a light rubber-band flick. Sensitivity varies by area and person.

Most people notice visibly less hair growth after 3 treatments, with fuller results building over 3 months of consistent use.

Results are long-lasting rather than permanent, most people maintain smooth skin with an occasional top-up treatment every month or so.

Yes, when used as directed. The device includes a skin tone sensor and safety lock specifically to prevent unsafe use. If you have a skin condition, are on medication that increases light sensitivity, or are unsure, check with a doctor first.

Unopened, unused devices can be returned within 7 days of delivery for a full refund. Once a device has been used, it can’t be returned for hygiene reasons, but it’s still covered by the 2-year warranty for defects.

Contact us within 48 hours of delivery with photos of the item and packaging, and we’ll arrange a replacement at no extra cost.

Yes, within 7 days, as long as the unit is unused and in its original packaging.