Shipping & Delivery

Last Updated: September 2026

At Better Life, we aim to make your shopping experience simple and reliable. We offer delivery across Pakistan and work with trusted courier partners to get your order to you safely and on time.

Please review the information below for details about our shipping and delivery process.

1. Delivery Across Pakistan

Better Life offers nationwide delivery within Pakistan, subject to courier service availability in your area.

We currently provide free shipping nationwide on eligible orders.

2. Order Processing

Once you place an order, our team will review and process your order.

We may contact you using the phone number or email address provided during checkout to confirm your order or delivery details.

Orders are dispatched after the required order and payment verification has been completed.

3. Delivery Time

Delivery times may vary depending on your location, courier availability, and other circumstances.

Estimated delivery is generally:

Major Cities: 2–4 business days
Other Areas: 3–7 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer during public holidays, promotional periods, adverse weather, or other circumstances beyond our reasonable control.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please make sure your:

  • Name

  • Phone number

  • House/building number

  • Street or area

  • City

  • Any relevant delivery instructions

are correct.

Better Life is not responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update after their order has been dispatched.

If you have not received your tracking information or need an update regarding your order, please contact our customer support team with your order number.

6. Delivery Attempts

Our courier partner may make delivery attempts using the contact and address information provided with your order.

Please ensure that someone is available to receive the package.

If a delivery cannot be completed because the recipient is unavailable or the provided information is incorrect, the courier may make another delivery attempt or return the package to Better Life.

Additional shipping arrangements may be required in such cases.

7. Delayed Deliveries

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Road closures or transportation disruptions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If your order is significantly delayed, please contact us and we will assist you in checking its status.

8. Damaged Packages

Please inspect your package when you receive it.

If the package appears to be:

  • Damaged

  • Opened

  • Tampered with

  • Missing items

please contact Better Life as soon as possible.

We may request photographs or videos of the package, shipping label, and product to help us investigate the issue and determine the appropriate resolution.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an essential item is missing from your package, please contact us promptly.

Please provide your order number and relevant photographs or videos so our team can review the issue.

10. International Delivery

Better Life’s standard delivery service is currently focused on Pakistan.

International delivery, where available, may be subject to additional shipping charges, customs duties, taxes, and other requirements.

Please contact us before placing an international order to confirm availability and applicable charges.

11. Contact Us

If you have questions about your delivery or need assistance with an order, please contact our team.

When contacting us about an existing order, please include your order number so that we can assist you more quickly.

Website: betterlife.pk
Location: Islamabad, Pakistan

Better Life
Your trusted source for Philips Lumea IPL and personal-care solutions.