Terms & Conditions

Last Updated: September 2026

Welcome to Better Life. These Terms & Conditions govern your use of betterlife.pk and your purchase of products through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Better Life

Better Life operates an online store offering personal-care and beauty products, including Philips Lumea IPL devices and related accessories.

Product availability, pricing, specifications, and promotional offers may change from time to time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product images may vary slightly from the actual product.

  • Packaging or included accessories may vary depending on the manufacturer’s current packaging.

  • Product specifications may be updated by the manufacturer.

  • Availability may change without prior notice.

If you require confirmation of a specific product specification or included accessory before purchasing, please contact us.

3. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Any promotional or discounted price is valid only for the period specified by Better Life or while available.

Better Life reserves the right to correct pricing errors or other obvious listing errors.

4. Placing an Order

When you place an order through our website, you are making a request to purchase the selected product.

An order is considered accepted by Better Life when we confirm the order through an appropriate communication channel.

We reserve the right to cancel or decline an order where:

  • The product is unavailable

  • There is an obvious pricing or listing error

  • The order information is incomplete or inaccurate

  • We suspect fraudulent or unauthorized activity

  • Delivery to the provided address cannot reasonably be completed

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund process.

5. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

  • Full name

  • Contact number

  • Email address

  • Complete delivery address

Better Life is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Payment

Better Life accepts the payment methods displayed on our Payment Methods page or presented during checkout.

Orders may be processed only after the required payment or payment confirmation has been received.

Where applicable, payment providers may have their own terms and conditions.

7. Shipping & Delivery

Better Life currently offers nationwide shipping within Pakistan, subject to service availability.

Estimated delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Order confirmation

  • Public holidays

  • Weather or unforeseen circumstances

  • Other circumstances outside Better Life’s reasonable control

We will make reasonable efforts to dispatch and deliver orders within the communicated timeframe.

Delivery estimates are not guaranteed delivery dates unless specifically stated otherwise.

8. Inspection on Delivery

Customers should inspect their package as soon as reasonably possible after delivery.

If the package appears damaged, opened, tampered with, or otherwise unusual, please contact Better Life promptly and provide photographs or other relevant evidence.

9. Returns & Refunds

Returns and refunds are subject to Better Life’s applicable Returns & Refunds Policy.

Because certain products are personal-care devices that come into contact with the body, return eligibility may depend on the condition of the product and whether the product has been opened or used.

Customers should contact Better Life before returning any product.

Return period: 7

Refund processing period: 7

10. Warranty

Where a product is covered by a manufacturer or seller warranty, the applicable warranty terms will be communicated with the product or order documentation.

Warranty coverage may be subject to specific conditions, exclusions, and proof of purchase.

Warranty period: Written on Product

11. Product Use and Safety

Customers are responsible for reading and following the manufacturer’s instructions before using any product.

For IPL and other personal-care devices, customers should follow the manufacturer’s instructions regarding:

  • Suitable use

  • Skin and hair compatibility

  • Treatment frequency

  • Areas of application

  • Safety precautions

  • Contraindications and warnings

Better Life’s product information and customer guidance are intended to help customers understand the product and do not replace the manufacturer’s instructions or professional medical advice.

If you have a medical condition, are taking medication, are pregnant, or have concerns about whether an IPL device is appropriate for you, consult a qualified healthcare professional before use.

12. Intellectual Property

All content on betterlife.pk, including text, graphics, photographs, logos, website design, and other materials, is protected by applicable intellectual-property laws unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially exploit website content without prior written permission.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

13. Website Use

You agree not to use our website:

  • For unlawful purposes

  • To submit fraudulent orders

  • To interfere with website functionality or security

  • To attempt unauthorized access to website systems

  • To distribute malicious software

  • To copy or exploit website content without authorization

Better Life reserves the right to restrict or terminate access where misuse is suspected.

14. Limitation of Liability

To the extent permitted by applicable law, Better Life will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, technical failures, payment-provider interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded.

15. Changes to These Terms

Better Life may update these Terms & Conditions from time to time.

The updated version will be published on this page and will take effect from the date stated in the updated version.

16. Contact

If you have any questions about these Terms & Conditions, please contact us through our Contact Us page.

Website: betterlife.pk
Location: Islamabad, Pakistan