Returns & Refunds Policy

Last Updated: September 2026

At Better Life, we want you to feel confident when shopping with us. If there is an issue with your order or product, our team is here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must meet the conditions outlined below.

Return requests made after 7 days of delivery may not be accepted unless the issue is covered under the applicable warranty.

2. Return Eligibility

To qualify for a return, the product must:

  • Be returned within the 7-day return period

  • Be in its original condition

  • Include the original packaging and accessories

  • Include all manuals, attachments, and other items supplied with the product

  • Not show signs of misuse, physical damage, or unauthorized modification

For hygiene and personal-care reasons, products that have been opened or used may not be eligible for return unless the product is defective, damaged, or otherwise covered by an applicable warranty or consumer protection requirement.

3. Damaged or Incorrect Orders

If you receive a product that is:

  • Damaged during delivery

  • Defective upon arrival

  • Different from the product you ordered

  • Missing essential components or accessories

please contact us as soon as possible.

We may ask you to provide photographs or videos of the product, packaging, shipping label, or any visible damage so that we can assess the issue and coordinate the appropriate solution.

4. How to Request a Return

To request a return, please contact Better Life within 7 days of receiving your order.

Please provide:

  • Your order number

  • Full name

  • Contact number

  • Reason for the return

  • Relevant photographs or videos, if applicable

Our team will review your request and provide instructions regarding the return process.

Please do not send a product back without contacting us first.

Unauthorized returns may not be accepted.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or incomplete order, Better Life will review the circumstances and determine the appropriate shipping arrangement.

For returns due to reasons unrelated to a product defect or Better Life error, return shipping costs may be the customer’s responsibility.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed within 7 days.

The refund amount may depend on the condition of the returned product and the reason for the return.

Refunds will generally be issued using the original payment method or another appropriate method agreed upon by Better Life.

7. Non-Refundable Situations

A return or refund may not be approved where:

  • The 7-day return period has expired

  • The product has been damaged through misuse or negligence

  • The product has been modified or repaired without authorization

  • Original packaging, accessories, or essential components are missing

  • The product shows signs of unreasonable use

  • The issue is caused by failure to follow the manufacturer’s instructions

  • The return does not meet the conditions of this policy

This does not affect any rights or remedies that may apply under applicable law.

8. Warranty Claims

Products may be covered by a manufacturer or seller warranty as stated with the product.

Warranty period: Written on Product

Warranty claims are separate from the standard 7-day return period.

If your product develops a fault after the return period, please contact Better Life with your order details and information about the issue. Our team will guide you through the applicable warranty process.

Warranty coverage may be subject to the manufacturer’s or seller’s terms and conditions.

9. Product Use

Before using an IPL or other personal-care device, customers should carefully read and follow the manufacturer’s instructions.

Damage or problems resulting from incorrect use, misuse, unauthorized modification, or failure to follow the manufacturer’s instructions may not qualify for a return, refund, or warranty claim.

10. Refund Delays

Once a refund has been approved, the time it takes for the funds to appear in your account may vary depending on the payment method and financial institution.

If you have not received your refund after the applicable processing period, please contact us.

11. Order Cancellation

If you wish to cancel an order, please contact Better Life as soon as possible.

Orders that have already been dispatched may no longer be eligible for cancellation and may instead be handled under the applicable return procedure.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or warranty claims, please contact our team.

Website: betterlife.pk
Location: Islamabad, Pakistan

When contacting us about an order, please include your order number so that we can assist you more quickly.

Better Life
Your trusted source for Philips Lumea IPL and personal-care solutions.